+971 58 570 6003

+971 58 570 6003

+971 4 584 2255

Frequently Asked Questions

Most frequent questions and answers

Can I see the samples before I place an order?

Yes — An account manager will schedule a meeting with you as per your convenient time and will show you the physical samples before you place an order.

What kind of logo can I send you?

Send us your logo in any high-resolution vector file ( pdf / ai / eps ) If you don’t have your logo in high-resolution file just inform your account manager and he will guide you the process of creating your high-resolution logo. 

What about payment?

We require 50% in advance upon the order confirmation and balance on the time of delivery. We accept cash, cheques, and bank transfer

Will I see an imprinted sample before my order goes into production?

Yes! Unless it is an exact reorder, you always see an actual imprinted sample of your item which must be approved by you before we proceed!

How long does it take for my order to be delivered?

The delivery days depend on the product and imprint method that you have chosen, however 85% of our orders are filled within 5 to 10 working days of payment and artwork approval. If you need an item faster than the production time shown in the quotation please contact your account manager and our team will work on your request. Shipping times vary according to your location.

How do I know that the items I want are in stock?

Just find the items in product page and send us an email, immediately an account manager will update you with the latest stock list.
— Is there a minimum order?

Is there a minimum order?

Yes — the minimum is 50 per available item, and it’s depend for the customize item, an account manager will update you according to the chosen product. This is implemented for your own benefit — branding a single item drives the cost up dramatically.

Can I return my order?

Once items have been branded with you logo, we do not accept any returns or changes as every order is made specifically with your design and cannot be used thereafter. In the event of faulty items, we will collect and replace your order.